it support, new solutions, tech support

Managed IT Support

Enjoy peace of mind with proactive IT support that protects your productivity and bottom line.

At New Solutions, IT support isn’t just fixing problems (though we do that very well), it’s working to ensure problems don’t happen in the first place. Automated processes are an important component, but so are our people who oversee those processes and provide personal support to your people. We will keep your business running smoothly, securely, and without interruption.

Why choose New Solutions for Managed IT Support?

  • Business solutions are not one-size-fits-all and we’ve never met one who wants to pay for services they don’t need or won’t use. Our tiered subscription model caters to varying degrees of internal IT expertise and desire for budget predictability. Whichever support level you choose, you control your spend with transparent pricing and no hidden fees.

    Premium: All-inclusive support with unlimited labour and a fixed monthly cost, so everything is taken care of and budgeting is simple. 

    Standard: Unlimited remote support with the flexibility to add on-site help when it’s needed. 

    Basic: Continuous system monitoring with support provided on a pay-as-you-go basis, giving you maximum control over costs.  

    Need help choosing the right plan? Talk to our team for a free consultation.

  • Our local support will proactively help your people learn to use any new services or hardware we provide and we’re standing by if they have issues with it down the track.

    Our support team and engineers look after only our clients; no outsourced help or service desks at New Solutions. We get to know you and gain a deep understanding of what’s important to your business and culture – the official version and the personal quirks.

  • We combine automated monitors with personal oversight so we can pick up early indications of unusual activity and wherever possible act before it has a chance to become a problem. Our work behind the scenes means you can get on with yours.

Many companies offer managed IT support; New Solutions is one of the few who delivers that with personal service from a team who gets to know you and with as much budget predictability as you want.

All
<
>

  • “We have found them to be very flexible – they work nights and weekends to fix problems and install upgrades to minimise disruption. They are also proactive and offer solutions to simplify our IT, whilst being mindful of our budget.”

    Elaine Hogg — Reproflex3

  • “New Solutions developed a solution that consolidated all components into an integrated and well- constructed process. They are extremely responsive to our requirements and take the time to understand the various complexities of our business. They take ownership of deliverables and we would have no hesitation in recommending them to any client wanting to find a sound, cost effective solution where the provider feels like an integrated part of their business.”

    Greg Ward — PCL Group

  • “Our partnership with New Solutions has been transformative. They are more than a service provider; they’re an essential part of our team. Their expertise and meticulous planning made our transition between two cloud services efficient and hassle-free.”

    Mel Blyde — Envelope

Outline illustration of communication tools including a headset, laptop with a person icon, and a telephone with keypad.

Looking for an IT partner that just gets it?